Privacy Policy

1. Provider and Contact Details

The provider of the Services and the data controller under the EU General Data Protection Regulation (GDPR) is:

2. Data Processing to Enable Use

When you access our Services, certain connection data is automatically transmitted to our web server, including:

• Your IP address
• Date and time of the request
• Referring URL (the page you came from)
• Device identifiers (e.g., UDID) and device information (device type, operating system)
• Browser type and version

We do not use this information to identify you personally, and it is not merged with other data sources. This processing is necessary to deliver the website and ensure security, based on our legitimate interest (Art. 6(1)(f) GDPR).

3. Data You Provide

3.1 Registration and Login

To create an account and access the LLM Visibility platform, we process:

• Email address – for authentication and account communication
• Name / Organization name – for account identification

Purpose: Enabling account creation, secure access, and account management.

Legal basis: Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (security and fraud prevention).

3.2 Authentication via Stripe and Firebase

Payments are processed through Stripe. Stripe may process payment information (e.g., credit card data, billing details) to complete transactions. Authentication is provided through Firebase Auth (Google Ireland Limited), which processes your email and IP address to send a secure login link.

Legal basis: Art. 6(1)(b) GDPR (contract performance).

3.3 Newsletter Subscription

If you subscribe to our newsletter, we process:

• Name (optional)
• Email address

Purpose: Sending updates, product news, and marketing content.

Legal basis: Art. 6(1)(a) GDPR (consent). You can unsubscribe at any time via the link in each email.

4. Cookies and Analytics

We use cookies to ensure our website works properly and to analyze usage.

• Essential cookies: Required for website and Service functionality (Art. 6(1)(f) GDPR).
• Analytics cookies: Used only with your consent (Art. 6(1)(a) GDPR).

You can manage or disable cookies in your browser, but this may affect functionality.

4.1 Google Analytics

We use Google Analytics to analyze site usage. Your IP address is anonymized within the EU before being transmitted to Google servers in the USA.

Legal basis: Art. 6(1)(a) GDPR (consent via our cookie banner). More info: Google Privacy Policy.

4.2 Firebase Hosting

Our Services are hosted using Firebase Hosting (Google Ireland Limited). When you visit our site, your browser downloads necessary files from Firebase servers. This requires your IP address to be processed by Google for security and performance purposes (Art. 6(1)(f) GDPR).

5. Data Sharing and International Transfers

We only share your personal data when necessary for Service provision, when legally required, or with your consent. Some service providers (e.g., Google, Stripe) are located outside the EU. When transferring data to the USA, we rely on:

• The EU-US Data Privacy Framework, or
• EU Standard Contractual Clauses to ensure adequate protection.

6. Data Retention and Security

We retain your personal data only as long as necessary to fulfill the purposes described above or as required by law. We implement technical and organizational measures to protect your data from unauthorized access, alteration, or loss.

7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability

You can exercise these rights by contacting support@llmvisibility.com.

8. Right to Object

You may object at any time to processing of your data for marketing purposes or based on our legitimate interests.

9. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes to our Services or legal requirements. The latest version will always be available on our website.