Terms of Use

1. Scope and Parties

1.1 These Terms of Use (“Terms”) govern the use of the LLM Visibility platform and services (“Service”) by any customer, whether a business (B2B) or an individual (B2C). By accepting these Terms, the User confirms having the legal capacity to enter into a binding agreement.

1.2 LLM Visibility is operated by LLM Visibility [legal form to be completed, e.g., SAS], with its registered office at 73 rue de la Maurelle, 13013 Marseille, France (“Provider”, “we”, or “us”). The User (“you”) and the Provider agree that only these Terms govern the contractual relationship.

1.3 Any general terms and conditions of the User that deviate from these Terms will not apply unless expressly agreed in writing.

2. Services Provided by LLM Visibility

2.1 Core Service: LLM Visibility is a SaaS platform that enables users to analyze and optimize their visibility in Large Language Models (LLMs) for marketing, SEO, and competitive analysis purposes. The exact features of our Service are described on our website.

2.2 Service Modifications: We may make reasonable updates to the Service (improvements, updates, legal compliance) provided these do not remove core features.

2.3 Third-Party Components: If our Service depends on third-party providers (APIs, databases, etc.), we cannot guarantee their availability. If a critical third-party service is discontinued, we will seek a suitable alternative.

2.4 Availability: We use reasonable efforts to ensure Service continuity, but cannot guarantee uninterrupted or error-free operation.

2.5 No Guaranteed Results: Unless otherwise agreed in writing, we do not guarantee specific results from using the Service.

3. User Obligations

3.1 You agree to use the Service only for lawful purposes and in compliance with all applicable laws. You must protect your login credentials and prevent unauthorized access.

3.2 Prohibited Uses: You shall not:

• Reverse engineer, decompile, or otherwise attempt to derive the Service’s source code;
• Use the Service to distribute unlawful content;
• Infringe the rights of others.

In case of breach, we may suspend or terminate your access after reasonable notice, unless immediate action is required.

4. Intellectual Property and Data

4.1 Service IP: All intellectual property rights in the Service (software, algorithms, design, documentation) remain our exclusive property. We grant you a limited, non-exclusive, non-transferable right to use the Service during the term of the agreement.

4.2 User Data: You retain all rights to the data you upload. You grant us a license to process such data solely to perform the Service, in accordance with our Privacy Policy. Upon termination, your data will be deleted unless retention is required by law.

5. Fees and Payment

5.1 Fees: Prices are displayed on our website. For business customers, prices are exclusive of VAT. Applicable taxes will be added as required by law.

5.2 Billing and Payment: Payments are processed via Stripe. Subscriptions may be billed monthly or annually, payable in advance. In case of late payment, we may suspend your access after sending a reminder.

6. Limitation of Liability

6.1 We are fully liable for damages caused by willful misconduct, gross negligence, or injury to life, body, or health.

6.2 For other damages, liability is limited to essential contractual obligations and to the amount paid by the User in the last 12 months.

6.3 We are not liable for indirect or consequential damages (loss of revenue, data, or opportunity).

6.4 You agree to indemnify us against any third-party claims resulting from your unlawful or non-compliant use of the Service.

7. Term and Termination

7.1 The agreement starts upon registration or subscription and remains in force according to the chosen plan (monthly or annual).

7.2 Termination by User:

• Monthly subscription: may be canceled at any time, effective at the end of the current billing cycle.
• Annual subscription: may be canceled with at least 30 days’ notice before the renewal date.

7.3 Termination for Cause: Either party may terminate immediately in case of a material breach of these Terms not remedied after notice.

7.4 Upon termination, access to the Service is revoked, and data may be deleted after a short retention period.

8. Governing Law and Jurisdiction

8.1 These Terms are governed by the laws of France.

8.2 Any dispute shall be submitted to the exclusive jurisdiction of the courts of Marseille, France, unless mandatory law provides otherwise.

9. Reference Use

Unless you object in writing, LLM Visibility may use your name, logo, and brand as a commercial reference (website, presentations, marketing materials), without disclosing confidential information.

10. Final Provisions

10.1 We may amend these Terms with at least 6 weeks’ prior notice. If you do not object in writing, the changes will be deemed accepted.

10.2 If any provision is found invalid, the remaining provisions remain in effect.

10.3 This English version is binding.